Code of Conduct

Members shall conduct business with honesty, fairness, and transparency. Misrepresentation of services, pricing, or affiliations is strictly prohibited.

Members must provide clear, accurate, and complete information regarding services, pricing, inclusions, exclusions, and policies before any transaction.

All costs must be disclosed upfront. Hidden charges, misleading offers, or ambiguous pricing practices are not permitted.

Members must maintain respectful and professional behavior with customers, partners, employees, and fellow members. Discrimination, harassment, or abusive conduct is not tolerated.

Members must deliver services as promised and strive to maintain high standards of quality and reliability.

Members shall promote tourism that respects local culture, environment, and communities. Any form of exploitation or unethical tourism practices is strictly prohibited.

Members are responsible for complying with all applicable local laws and regulations in their respective countries. IAOHTA membership does not replace government licensing requirements.

Members must maintain transparency in financial dealings, including proper documentation, fair refund practices, and ethical handling of customer payments.

Members must ensure the confidentiality and security of customer data and must not misuse or share information without consent.

Members shall not engage in unfair trade practices, defamation, or misleading comparisons with other members or competitors.

Members are encouraged to contribute to the growth of the tourism sector through skill development, ethical practices, and collaboration.

For any queries, concerns, or reports related to this Code of Conduct, please reach out to us: